Frequently Asked Questions (FAQ)

1. What products does PrimetechMall sell?

PrimetechMall specializes in high-quality electronics, including laptops, desktops, smartphones, accessories, tablets, smartwatches, and more. We source products from verified global suppliers to ensure premium quality.

2. Are the products authentic?

Yes. All items listed on PrimetechMall are sourced from trusted and reputable suppliers. We only work with verified manufacturers, ensuring every product is authentic and meets quality standards.

3. Where do your products ship from?

We offer flexible sourcing:

• Some products ship directly from international suppliers.
• Others can be shipped from our U.S. fulfillment partners for faster delivery and improved quality control.

This flexibility helps us reduce shipping delays and maintain top product quality.

4. How long does delivery take?

Delivery time depends on the product and its fulfillment location:

• U.S. Fulfillment: Faster shipping times
• International Fulfillment: Longer delivery times, depending on location
• Local Delivery: Available for select items and regions

Estimated delivery time is displayed on each product page.

5. How can I pay for my order?

We support multiple secure payment options, including:

• Flutterwave (Card, Mobile Money)
• PayPal
• M-Pesa
• Direct Bank Transfer
• Debit & Credit Cards

Your payment information is protected using industry-standard encryption.

6. Do you accept Mobile Money payments?

Yes. We support regional payment options like M-Pesa, making it easy for customers across Africa to shop conveniently.

7. Will my order come with an invoice?

Yes. You will receive an invoice directly from PrimetechMall.
We do not send supplier invoices to customers. This ensures a smooth and branded customer experience.

8. What if the product I want is not available?

If you can’t find a specific product, contact our support team. We can often source products on request through our global supplier network.

9. Can I track my order?

Absolutely. Once your order is processed and shipped, we’ll provide a tracking number so you can monitor your delivery in real time.

10. What is your return policy?

We accept returns for:

• Damaged items
• Incorrect items
• Factory defects

Returns must be reported within the period specified in our return policy. Please contact our support team for assistance.

11. Do you provide warranty on products?

Certain products come with manufacturer warranties. Warranty information (if applicable) will be listed on the product page.

12. Can I get bulk or wholesale pricing?

Yes. If you are purchasing multiple units, we can arrange discounted pricing. Contact our customer service team for more information.

13. How do you handle product sourcing from Alibaba or international suppliers?

PrimetechMall imports product data from verified suppliers, but we fulfill orders ourselves for many items—especially those shipped from the U.S. This gives us greater control over quality, shipping speed, and branding.

14. Can I choose the color or storage option of a device?

Yes. Product variants such as color, storage, and specifications will be listed clearly on the product page. Choose the option you prefer before checkout.

15. How do I contact customer support?

You can reach us through:

• Email support
• WhatsApp
• Phone

We are here to help with any questions.